SHIPPING & TURNAROUND TIME

 

All orders ship within 3-4 business days. This does not include Saturday, Sunday and Stat holidays.

If you have a special event that you need your order for, please reach out before placing your order.

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CANADA POST to ship all orders. You will receive an email with tracking information once your order has left our hands.

SportyStuff is NOT responsible for delays in delivery or lost packages. 
 

CANADA:
Expedited Shipping- 2-5 business days within Canada with tracking • Express shipping- 1-3 business days within Canada with tracking

 

USA & INTERNATIONAL:
Small pkg air USA - 1 to 3 weeks with no tracking • Small pkg air USA tracked 1 to 15 business days with tracking. We do ship worldwide and shipping will calculate automatically at checkout based on your location. SportyStuff  is not responsible for any customs & import taxes when shipping to other countries. If no tracking is chosen for USA or International, we are not responsible if the package has not arrived.
 

 WRONG ADDRESS DISCLAIMER

• It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, please email us at sportystuffcanada@gmail.com ASAP.  We will do our best to make the change.

• If there is a problem with your tracking number or delivery, please contact the courier directly. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. 

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

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RETURNS

 

All returns will be issued in a form of an e-gift card. If you receive a defective item, please email info@royalblushapparel.com within 3 DAYS of receiving your order and we will get you taken care of immediately.

All items applicable for return or exchange must be unwashed, unworn, and in original condition with tags. Returns and exchanges must be postmarked within 14 days of receiving the original order. 

FINAL SALE items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned or exchanged.  The following is a list of FINAL SALE items:

• Custom Orders

• Babe Collection

• Bulk Orders

• Items Discounted at 30% or greater

• Items listed in a SALE Category

• Final sale items 

Shipping fees are to be covered by the customer. Shipping costs are non-refundable. If you want to do an exchange, you'll have to pay an additional shipping fee to receive the new apparel.

Please mail your unwashed, unworn shirt(s) with tags attached to:

Royal Blush Apparel
233 Labrosse
Pointe-Claire, QC H9R 1A3
*Include your name, email address, and order number in the return package.

Store credit will be issued via e-gift card within 5-14 business days of receiving your return for the amount paid, less shipping costs. 

We recommend using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item.

We urge you to please refer to the size chart before ordering.

DEFECTIVE ITEMS

• If you have received a defective item, please contact Customer Care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

FAQS

HOW LONG DOES IT TAKE TO PROCESS THE RETURN?

• Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

• Once you receive your email indicating your return has been processed, you can expect to receive your RBA E-Gift Card in 5-14 business days.

IS THERE A RETURN FEE?

• The customer is responsible for the shipping fee back to our warehouse. We recommend using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item. 

DO YOU OFFER PRICE ADJUSTMENTS?

• Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a RBA E-Gift Card if we can't exchange the item.